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Questions
Before we begin.
01Do you accept insurance?
We participate with major insurance plans and publish self-pay rates for common visits on our website. Call the front desk with your insurance card before your first visit and we will verify benefits and explain any out-of-pocket costs before you arrive.
02Can I get same-day care?
Same-day slots are reserved for urgent needs and released each morning online and by phone. If all same-day slots are filled, our triage nurse will assess your situation and may refer you to an urgent care or recommend a next-morning appointment.
03How do I get my records?
Request through the front desk, patient portal, or a written authorisation form. Records release typically completes within five business days. Urgent requests for hospital transfers or specialist visits are processed the same day.
04Do you see children?
We see patients 16 and older. For paediatric care, we maintain a referral list of trusted family medicine and paediatric practices and can assist with a warm hand-off.